Please Note: Custom items, including embroidered items, are not returnable. EQ will work with you and have all designs approved before production.
EQ accepts returns and will issue a full refund* or store credit of products, less shipping charges, via your original payment method of any unworn, unaltered, and undamaged item(s) with original labels, tags and packaging.
To return an item you must request a Return Authorization number via email (Sales@EquestrianConcierge.com) within 14 days of the shipment date. Return in full must then be postmarked within 30 days of the shipment date.
Once we recieve your return, please allow up to 5 business days for processing.
*clearance items and cutom items are final sale and not returnable.
